What motivates me to provide good customer service? Receiving Bad Customer Service:

One of the things I love about owning my small business is that I have a lot of control over the community wherein I work. Whenever I receive poor customer service (which unfortunately is a lot), sure I get angry like most anyone would but then I get my thinking juices going. I try and take the negative energy created by receiving such terrible customer service and turn it into something positive for my own company. I tell myself, I have to never have a customer feel the way I just felt, at least if I can help it. Receiving poor customer service yourself can really be the best education on improving your own customer service.