Good vs. Bad Pet Service Clients:
An excerpt from "The Dog Walker & Pet Sitter Bible"
Good Clients vs. Bad Clients:
A good client is one who values the services you offer and cares about their pet. A good client might be difficult but fair and particular but rational. A good client will accept your apology for a mistake, but many will expect it not to happen again.
A bad client is one who does not value your services and tries to push you away from your business plan. A bad client does not show any interest in your policies, even after you politely remind them on a few occasions. A bad client is irrational, doesn’t care about the welfare of his or her pet, consistently does not pay on time and is condescending.
Friends of mine always want to know about the famous clients we’ve had. I tell them my famous clients are the ones whose credit cards go through every week. What this means is that we don’t care about someone’s popularity. The clients we cater to the most are the ones who are diligent and keep up with payments and with their dogs.
Should you work with bad clients who happen to be big money clients? You need to decide what type of pain you can shoulder. We all have our own pet peeves—some can’t stand clients who don’t pay attention to the company’s policies, others can’t stand overly neurotic clients. I personally ended service with a client whose lifestyle completely contradicted my animal welfare beliefs. The point is not to be afraid to rid yourself of problem clients (and walkers) who can warp your perception of all the other great clients you have.
BUY THE BOOK
Good Clients vs. Bad Clients:
A good client is one who values the services you offer and cares about their pet. A good client might be difficult but fair and particular but rational. A good client will accept your apology for a mistake, but many will expect it not to happen again.
A bad client is one who does not value your services and tries to push you away from your business plan. A bad client does not show any interest in your policies, even after you politely remind them on a few occasions. A bad client is irrational, doesn’t care about the welfare of his or her pet, consistently does not pay on time and is condescending.
Friends of mine always want to know about the famous clients we’ve had. I tell them my famous clients are the ones whose credit cards go through every week. What this means is that we don’t care about someone’s popularity. The clients we cater to the most are the ones who are diligent and keep up with payments and with their dogs.
Should you work with bad clients who happen to be big money clients? You need to decide what type of pain you can shoulder. We all have our own pet peeves—some can’t stand clients who don’t pay attention to the company’s policies, others can’t stand overly neurotic clients. I personally ended service with a client whose lifestyle completely contradicted my animal welfare beliefs. The point is not to be afraid to rid yourself of problem clients (and walkers) who can warp your perception of all the other great clients you have.
BUY THE BOOK
Labels: dog_walker_and_pet_sitter_bible
posted by PetSitterBible at
9:40 AM
2 Comments:
Awesome excerpt from your book. I can honestly see how someone just starting out or even a pro could find these tips useful, and a way to catapult into a professional, fun new career! Awesome*
Thanks a lot Ms. Rickina! I appreciate the feedback (:
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